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Date updated: October 24, 2018

We want to help you help your loved one.

Whether you support a relative or close friend, oftentimes it can be a big task when it comes to supporting them in their own home. With so many programs and services on top of the feeling of urgency to resolve things quickly, you can count on us to help you sift through the clouds and clear the sky for you to make informed decisions. If you would rather speak to us, please call us as often as you wish.

FOR SERVICES AND RESOURCES OFFERED province-wide and BY THE REGIONAL HEALTH AUTHORITY WHERE YOU LIVE (listed in alphabetical order):

Other Links (listed in alphabetical order):

Veterans Affairs Canada  presents "My VAC Account".  It is a simple and secure way for veterans  to do business online with VAC.
Accessible Parking Permit Program,  Motor Registration Division, Service Canada The accessible parking permit allows eligible permit holders to park in specially designated parking spots. These parking spots are identified by the blue international wheelchair logo both on a sign and in the parking area. To obtain a parking permit you must have the Accessible Parking Permit Application completed by a physician or nurse practitioner (link to application on the website provided). The application is also available from any Motor Registration Office across the province. Processing of an Accessible Parking Permit is available in person, by mail or fax at the following offices: Corner Brook, Grand Falls Windsor or Mount Pearl.
This for-profit business offers Active Aging Coaching by a person trained in Active Aging through Canadian Fitness Professional Association. An Active Age Coach works with you to improve your quality of life as you age so that you will continue to be an engaged and healthy community member. There are seven dimensions of personal wellness to consider: Emotional, intellectual, physical, vocational, social, spiritual, and environmental.  You can receive a free consultation upon request. 1-709-691-7103  or sandy@activeagingnl.com
The Adult Protection Act protects adults who are at risk of abuse and neglect, and who do not understand or appreciate that risk. Contact your Regional Health Authority at 1-855-376-4957 to report an adult who may be at risk of abuse or neglect and who does not understand or appreciate that risk. No long distance charges will apply. You can report confidentially. Call 911 for emergencies or situations requiring the police.  
AGE-WELL is a national research and innovation network.  A wide range of partners work together to create technologies and services that benefit older adults. They promote the conversion of an idea or invention into a good or service that may satisfy a need or improves a life. Check out this dynamic network.
Alert Ready is designed to deliver critical and potentially life-saving alerts to Canadians through television and radio. The Alert Ready system is developed in partnership with federal, provincial and territorial emergency management officials, Environment and Climate Change Canada, The Weather Network and the broadcasting industry and wireless service providers, to ensure you receive alerts immediately and know when to take action to keep yourself and your family safe. Alerts can now be sent to compatible call phones. If you hear a specific Alert Tone on television, radio or your wireless device,  they ask that you please pay attention and take action right away.
The Alzheimer Society Newfoundland & Labrador provides information and offers services and support for patients, families and caregivers: brochures and information on the National Safely Home Program, Educational Sessions, Care at Home Course, Family Support Groups, and Resource Centres. Check out the online Calendar with ASNL provincial support groups, presentations, and other events.
This Network in the UK is campaigning to end loneliness. As they say, “...nobody who wants company should be without it”. The website features a quick links and resources section and an extensive video Library (the videos do not have closed captioning or oral description).
The Canadian Coalition for Seniors’ Mental Health main focus areas are: Delirium; Depression ; Long-term Care (mental health issues are common among seniors in LTC); Suicide Prevention. This site presents: Tools for seniors (pamphlets), their families, for Clinicians (pocket card and/or CCSMH National Guidelines) and Tools for Educators (power point slides)
This page describes how to use the booklet, "Checklist: Thinking about your future? Plan now to Age in Place".  There is also a direct link to the Checklist booklet PDF.
The free Clothing Boutique Program provides clothing options for any woman in the community. Women visiting the boutique can also access an array of hygiene products at the Personal Care Pantry. Appointment Required. Please call 753-0220, monthly on Tuesdays and Thursdays (early afternoon).  Women who are  deaf can text 700-770-4312 Donations of new and gently used clothing are accepted Monday to Friday from 8:30 am to 4:30 pm
Victims, witnesses and accused persons who have a disability that affects their communication, may require support communicating with police, legal and justice professionals. Communication Intermediaries facilitate two-way communication with persons with communication disabilities, not caused by significant hearing loss. This database provides a way to search for and communicate with qualified Speech-Language Pathologists (Communication Intermediaries) nearest to the desired location. The communication intermediary will respond in a confidential manner to your email to get information, negotiate services and payment. If this is an emergency, contact CDAC at admin@cdacanada.com  
"We need social connections to thrive — no matter our age." AARP [American Association of Retired Persons] Foundation spearheaded Connect2Affect to seek out solutions to social isolation. The goal is to create a network of resources that meets the needs of anyone who is isolated or lonely, and that helps build the social connections older adults need to thrive.    
Connections for Seniors, a non-profit agency in St. John's, provides a temporary shelter and supportive services to seniors facing homelessness or in crisis. They have rooms (shelter) and supports for older men, older women, or older couples 55 years of age and older. The emergency accommodations (Kavanagh Place) and office is centrally located on a quiet street. They have 4 rooms (beds) upstairs with televisions. One room could work for a couple. There are two bathrooms (one downstairs), a living room, and a large kitchen. There is on-site laundry, as well as access to telephone and internet. There is a large courtyard in the back. Meals are included. The location is not physically accessible. Seniors-specific support is available. They help seniors navigate complex systems linked to health, housing, legal, and financial matters.  They provide transportation related to health and housing needs. And they will pick up clients from their desired location within the St. John's Metro area. They also offer acute, crisis-based counselling support as well as nursing services. They take referrals from other agencies, especially AESL (Advanced Education Skills, and Labour). They will accept calls regarding a homeless senior. Please Contact: Mohamed Abdallah at connectionsforseniors@gmail.com,  at 699-8099  or Amanda Devlin, Program Manager, amandadevlin34@gmail.com at 699-2858.  
Consumer Advisories and Alerts webpage that provides a consolidation of information for consumers interested in bad business practices, public advisories, consumer alerts and consumer product recalls. The updated webpage is easy to navigate, giving consumers’ quick access to information to help them make informed choices and protect their health. The webpage will be reviewed and updated regularly to provide additional information and to ensure consumers have access to the most current notifications. This provincial government initiative enhances consumer protection.
Crisis Text Line - Text ‘Talk’ to 686868   The Crisis Text Line is now available to residents of NL. Powered by Kids Help Phone, individuals can text ‘Talk’ to 686868, to speak to a trained crisis responder. Every texter is connected with a Crisis Responder, a real-life human being trained to bring texters from a hot moment to a cool calm through active listening and collaborative problem-solving. All of the Crisis Responders are volunteers, donating their time to helping people in crisis.   This service has been added to Bridge the gApp and should be promoted broadly throughout your networks and among people you serve/work with.
Elizz, Canada’s largest social enterprise, provides caregiver support and home care services.  Elizz,  a Canadian not-for-profit health care organization, provides a variety of online caregiver tips and how-to articles along with virtual care services such as caregiver counselling.
Talks about how Aging in Place planning will better prepare seniors to respond to changes as they age so they can live the life they want in the future.
Questions often asked by people who have to be away from work for a short time (temporarily) to provide care or support to a family member who is seriously ill with a high risk of death within 26 weeks.
Created by Public Safety Canada, this site offers practical advice on how to prepare your home or workplace for potential emergency situations such as earthquakes, storms or other disasters. Get Prepared includes a downloadable emergency preparedness guide. There are English and French versions of the site
Do you know a senior who has not applied for the Guaranteed Income Supplement? This is a monthly, tax-free, benefit paid to seniors who have low income and receive Old Age Security, or OAS. This application is for single or married persons or persons living in a common-law relationship, living in Canada with low income.
Home Again Furniture Bank aims to end furniture poverty on the northeast Avalon.  They collect donations of gently-used furniture and housewares to redistribute to those referred to them. Thanks to donors, more than 660 households now have the comfort and dignity of a well-furnished home. There are more than 125 households waiting for furniture. Your donation of gently-used furniture could change a life. Contact: www.homeagainfb.ca or 709-325-4040
IS YOUR HOME HEALTHY:  Easy Steps to Maintaining a Healthy Home -  Environmental health guide for seniors at home
Lets an individual summon help at any time of the day or night (even if they can’t speak). Lifeline also supplies systems that can increase independence and safety (such as AutoAlert). For more information, call Philips Lifeline Customer Service 709-579-7082 or Toll Free at 1-800-387-8120 Contact your local Lifeline Community Representative: Catherine Connolly 709-728-4245 or 1-800-387-8120 ext. 7057 (Toll Free)  
Using the Rogers mobile network and GPS tracking, the pendant calls up to 5 emergency contacts one by one. Also, sends up to 5 help messages via text with a link to Google Maps showing the pendant user’s location to within 2 metres. No NL representative, but no set-up required. It comes ready to wear. For more information or to order online, call toll-free: 1-866-205-4872 or email: info@livelifealarms.ca
This Program gives financial assistance to people who receive the Medical Care Plan (MCP). These MCP beneficiaries  build up a high level of out-of-pocket travel costs to access specialized (MCP) insured medical services. Those services are not available in their immediate area of residence or within the Province. These individuals may receive money to cover their airfare, to stay at a hostel, and for other eligible expenses.
It can be hard talking to your doctor (General Practitioner) or nurse about your mental health. Mind for better mental health (United Kingdom) made a free guide to help you talk to your family doctor (or GP) or nurse about the things you might find hard to express. They present a video with closed captioning. The videos, guides or publications help you 'Find the Words" to make the most of your short visit with your doctor or nurse.
Mood Disorders Society of Canada hosts the DepressionHurts.ca website MDSC provides national leadership on issues relating to mental health through the consumer perspective. They carry out consultations, research,  collaborations and projects and work on systems advocacy. Contact through facebook (see link below), call 613-921-5565 (long distance charges will apply) or e-mail at info@mdsc.ca  
Multicultural Women's Organization of NL (MWONL) delivers services to facilitate the integration and full participation of women and their families in the community. ​MWONL Seniors Group and Women's Group meets regularly to cook together and discuss issues of interest in the community. Works to increase social interaction and community/social integration. Groups are free or at a low cost. Social media: https://www.facebook.com/MWONL.WOW/ @MWONL.WOW TCCA (Trans-Cultural Competency Awareness) Training is designed for human services providers of non-profit, business and government organizations and others to help them offer more effective services to the immigrant population of our province.  Fees: for the Full/half Workshops are offered (group of 10 or more preferred). Please contact kaberi.debnath@gmail.com for details.
The Newfoundland Aboriginal Women's Network strives to promote, enhance and encourage the health, social, educational,economic cultural, and political, well being of Aboriginal women within the Island portion of Newfoundland and Labrador. NAWN is now located at the People of the Dawn Friendship Center satellite office in Stephenville. This satellite office holds a Senior's Socia  every week. NAWN is affiliated with seven women's groups in NL. They carry out a wide variety of activities. Social activities may also include women and men and youth (intergenerational activities)
  • Melgignat MiKmaq Women's Group - Stephenville
  • Exploit's Native Women's Association - Grand Falls-Windsor
  • Corner Brook Aboriginal Women's Association, Corner Brook
  • Flat Bay-St. Teresa's Native Women's Association, St. Teresa's
  • Benoit's Cove Native Women's Associatio, Benoit's Cove
  • Indian Cove Women's Circle, St. George's
  • St. John's Aboriginal Women's Circle
  • and the Northern Peninsula and Northern Peninsula Group (NAWN)
The Newfoundland Aboriginal Women’s Network offers cultural sensitivity workshops to all service providers, stakeholders and/or organizations offering services and programs. This workshop is open to all groups free of charge. For more information or to book a workshop, please contact 643-1290 or email: nawn@nf.aibn.com NOTE: the website is under construction. Contact NAWN through Linda Wells, NAWN Executive Director, Newfoundland Aboriginal Women's Network at 709-643-1290 or executivedirector.nawn2016@gmail.com
CRITICAL CUSTOMER NOTIFICATION PROGRAM Hydro’s Critical Customer Notification Program helps identify customers that provide essential services (i.e. hospitals) and also individuals who use electrically operated life-supporting equipment in their home. In advance of planned power outages, NL Hydro will make every effort to contact customers on the Critical Care Notification list, so that they are informed and prepared.  
Stay Informed with Outage Alerts Newfoundland Power will send Texts and/or emails directly to you when an outage is affecting your neighbourhood. This is in addition to our other forms of outage communications such as website and telephone. It’s Easy To Sign Up Phone: Sign up for text alerts Online: Log into your Newfoundland Power My Account to sign up for text and/or email Outage Alerts. NOTE: If you do not have a My Account login, you can create one using your account number and meter number.
The Office of the Seniors' Advocate is an independent office of the House of Assembly of Newfoundland and Labrador.  The Advocate will seek input from seniors in NL. They wil  then determine where seniors believe gaps exist in legislation, policies, programs and services.  Comphrehensive  reviews of gaps (systemic)  will generate recommendations as to how to address those gaps.
The toll-free Gambling Help Line 1-888-899-4357 (HELP) is a 24-hour support for individuals impacted by their own or someone else’s gambling.  
Canadian Bankers Association promotes financial literacy to help Canadians make informed financial decisions. The financial literacy program, Your Money Seniors, has three modules: Cash Management, Financial Abuse, and Fraud Prevention
The Provincial Advisory Council on Aging and Seniors (PACAS) is a volunteer council of thirteen individuals from throughout the province. PACAS advises and informs the Provincial Government on issues, concerns, and requirements of older adults. The Council ensures that the Provincial Government considers the perspective of older adults when developing current and future policies for service delivery. Council provides a strong voice for seniors in the development of programs and services that support independence and well-being. Email: PACAS@gov.nl.ca
The provincial cancer care program is responsible for providing services to cancer patients throughout the province of NL and the operations of the Dr. H. Bliss Murphy Cancer Centre in St. John’s and the regional cancer care centres in Corner Brook, Grand Falls-Windsor and Gander. This program helps you access screening services and manage your diagnosis, treatment, follow-up care, survivorship,  palliative care and pain and symptom management. Over 200 staff include the Cancer Patient Navigators. Located in St. John's, Clarenville, Gander, Corner Brook,  St Anthony, Happy Valley-Goose Bay, and Labrador City , they support you and your family, and help you access services. 1 (855) 848-3888 (toll free), or call your local cancer patient navigator:
The Paid Family Caregiving Option provides money so that certain seniors and adults with disabilities can pay a family member to do approved home support. To see if your loved one is eligible for this program contact your regional health authority.
The Public Legal Information Association of Newfoundland and Labrador provides general information and education about the law to all Newfoundlanders and Labradorians, with the intent of increasing access to resources, information and justice.

PLIAN has developed a number of publications about many different areas of the law: Wills and Estates; Family Law; Criminal Law; Other Areas of Law; Links and Resources

NEW: Check out PLIAN's  Family law Form Builder publiclegalinfo.com/builder
Check with a Public Library near you. Your Local Public Library's  events are available online through an Events Calendar. Books are not the only thing your library offers. Libraries are part of your communities. Click the link below to the NL Public Library home page, select Events Calendar, and click the library nearest you. Happy Learning!!
RIAC's Core mandate is to provide the supports necessary for refugees and immigrants who make our beautiful province their home, to live as active participants in our communities. Programs and services include advice; awareness and diversity; ESL language Help; Volunteer and Internship. Each semester look for English as a Second language ESLs courses and conversation groups and Creative Sewing Atelier's classes.
Federal/Provincial/Territorial Ministers Responsible for Seniors Forum represents different levels of government. The forum was created to share information, discuss seniors issues, and work together on key projects.
The Senior's Wellness Hub is based in Grand Falls-Windsor but offer information for all of us. Videos featured on this online resource are:
  • What is Caregiving
  • Medication Safety
  • Eating Right
  • Handling Finances
  • Advance Health Care Planning
  • Pharmacies
  • Coping with Vision Loss
 
The Seniors and Aging Division works with other government departments and agencies to promote healthy aging across the lifespan. The Division acts as a centre of expertise and knowledge on aging and seniors. The main functions of the Division is are to oversee the implementation of seniors and aging initiatives and adult protection. Goals of the division include: creation of a more age-friendly province; eradication of ageism; and the protection of vulnerable adults who lack the capacity to protect themselves. The division also serves as the secretariat for the Provincial Advisory Council on Aging and Seniors (PACAS) and works with the Council, other government departments, seniors’ organizations and retiree groups, the federal government, other provinces and territories and multiple key stakeholders to achieve its goals. 1-888-494-2266
Thingamajiggers Restaurant offers affordable, home-style food delivered to seniors. This Meals-On-Wheels style program  delivers meals to the senior's door (free delivery).   Seniors can sign up for one meal a day, 5 days a week or  one meal a day, 1 day a week. The cost of the meal is $8 (no dessert provided) with two choices to choose from.  Call  709-651-6000 for information.
Aging in place means having the health and social supports and services you need to live safely and independently in your home or your community for as long as you wish and are able.
Are you a Canadian Armed Forces (CAF) veteran?  Veterans Affairs Canada  provides services for veterans through the The Veterans Independence Program. You may be eligible for:
  • ground maintenance (snow removal),
  • housekeeping (including errand services),
  • personal care,
  • access to nutrition (Meals on Wheels),
  • transportation costs, and
  • home adaptations for qualified veterans who need assistance to stay in their own homes.
  • Nursing home care  provided if needed.
For information, call: 1-866-522-2122 or e-mail: information@vac-acc.gc.ca If you need help filling out forms or getting access to services, call 1-877-534-4666 Toll free (to connect with a local Royal Canadian Legion service officer).
Plan your future: aging in place. This short video talks about the importance of home and neighbourhood. Video transcript is included.    
This short video talks about the importance of reaching out to family, friends, and neighbours.  Keeping contacts with supports of all ages is needed when  planning to age in place. Video transcript is included.            

This short video talks about the supports and services you may need to stay in your home and community.  Video transcript is included.

This short video answers the question “What is aging in place?”. Video transcript is included.

DepressionHurts.ca - Mood Disorders Society of Canada

DepressionHurts.ca is a website from Mood Disorders Society of Canada. Check out the following: What is Depression - causes of depression and symptoms of depression Could it be depression- Symptom Checklist - http://depressionhurts.ca/en/checklist/ Managing your depression - accepting help, leading a healthy lifestyle, maintain your social life, develop a management plan, identifiy barriers to recovery, important points to consider Journey to Improvement - talk to your doctor, Doctor discussion guide, consulting a therapist self help groups, your support network Information for family and friends - how to help, questions about treatment, talking about depression, resources   These publications are not meant to be a substitute for professional nor are they diagnostic tools. In other words, completing the checklist will not tell you whether or not you have depression. The purpose of this tool is to help you discuss all of your symptoms with your doctor. It will help your doctor find the treatment that works best for you.
  • If there is an emergency: call 911 immediately; or call the Mental Health Crisis Line at (709) 737-4668 or toll-free at 1-888-737-4668.
  • if you are not experiencing an emergency but would like someone to talk with in NL
  • CHANNAL Peer Support Warm Line Confidential Peer Support for People Living with Mental Illnesses 1-855-753-2560 local 753-2560 7 days a week 11 am to 11 pm

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