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Date updated: October 24, 2018

Resources to Help Your Clients

We have pulled together information for you that others, like you, have requested over the years. If there is anything you are looking for that is not listed below, please contact us.

 

HEALTH

Sometimes it is best to prepare your clients for changes in their health. Things may happen so fast it may be hard for your clients to make sense of it all. You are there to help them navigate the health issue and the resources needed.

We are here to help you and to help your client.

CHOOSE YOUR REGION IN NL

For Services and Resources Offered Province-Wide and By the Regional Health Authority Where You Live –

 

CLICK THE LINK:

other links (listed in alphabetical order):

Alcoholics Anonymous is an international fellowship of men and women who have had a drinking problem. As a self-help program, AA is self-supporting and not led by professionals. AA is widespread and welcomes a diverse membership with a wide range of interests, backgrounds, and experiences. Alcoholics Anonymous groups oppose no one and express no views whatever on politics or religion. Membership is open to anyone who wants to do something about his or her drinking problem.
  • If you want to drink, that's your business.
  • If you want to stop, Alcoholics Anonymous can help!
  FOR ALL DISTRICT 14- Avalon Area meeting days, times and location: Contact AA-St. John’s (District 15) for phone, e-mail and online (below)
  • Phone: 1-888-579-5215   or    Email: sjintergroup@nl.rogers.com
Alcoholics Anonymous is an international fellowship of men and women who have had a drinking problem. As a self-help program, AA is self-supporting and not led by professionals. AA is widespread and welcomes a diverse membership with a wide range of interests, backgrounds, and experiences. Alcoholics Anonymous groups oppose no one and express no views whatever on politics or religion. Membership is open to anyone who wants to do something about his or her drinking problem.
  • If you want to drink, that's your business.
  • If you want to stop, Alcoholics Anonymous can help!
 
  • Physically accessible meetings (contact AA St. John's for Location and time):
    • First United Church, 221 Park Ave, Mount Pearl
    • West End Baptist Church, 314 Topsail Rd, St John's
    • Holy Trinity Elementary School, 10 Doyles & Quigleys Lane, Torbay
    • Waterford Hospital Chapel, 306 Waterford Bridge Rd, St John's
  • Women’s only meeting:
    • Mondays at 8pm Women for Recovery, Canonwood Hall, 8 Military Road, St  John's
  Contact AA-St. John’s (District 15) for ALL meeting days, times and location Phone: 1-888-579-5215   or    Email: sjintergroup@nl.rogers.com
Alcoholics Anonymous is an international fellowship of men and women who have had a drinking problem. As a self-help program, AA is self-supporting and not led by professionals. AA is widespread and welcomes a diverse membership with a wide range of interests, backgrounds, and experiences. Alcoholics Anonymous groups oppose no one and express no views whatever on politics or religion. Membership is open to anyone who wants to do something about his or her drinking problem.
  • If you want to drink, that's your business.
  • If you want to stop, Alcoholics Anonymous can help!
  FOR Muskrat Falls [District 16-Labrador] meeting day, time and location: Contact AA-St. John’s (District 15) for phone, e-mail and online (below) Phone: 1-888-579-5215   or    Email: sjintergroup@nl.rogers.com  
This for-profit business offers Active Aging Coaching by a person trained in Active Aging through Canadian Fitness Professional Association. An Active Age Coach works with you to improve your quality of life as you age so that you will continue to be an engaged and healthy community member. There are seven dimensions of personal wellness to consider: Emotional, intellectual, physical, vocational, social, spiritual, and environmental.  You can receive a free consultation upon request. 1-709-691-7103  or sandy@activeagingnl.com
The Adult Protection Act protects adults who are at risk of abuse and neglect, and who do not understand or appreciate that risk. Contact your Regional Health Authority at 1-855-376-4957 to report an adult who may be at risk of abuse or neglect and who does not understand or appreciate that risk. No long distance charges will apply. You can report confidentially. Call 911 for emergencies or situations requiring the police.  
Imagine you are in a hospital and you cannot speak-up. Protect your health care choices.
AGE provides affordable Dementia education products and services nationally.  Through ACE's multidisciplinary cross-sector training program, staff completing the Gentle Persuasive Approaches to Dementia Care learn to apply strategies that are immediately useful.
Alert Ready is designed to deliver critical and potentially life-saving alerts to Canadians through television and radio. The Alert Ready system is developed in partnership with federal, provincial and territorial emergency management officials, Environment and Climate Change Canada, The Weather Network and the broadcasting industry and wireless service providers, to ensure you receive alerts immediately and know when to take action to keep yourself and your family safe. Alerts can now be sent to compatible call phones. If you hear a specific Alert Tone on television, radio or your wireless device,  they ask that you please pay attention and take action right away.
The Alzheimer Society Newfoundland & Labrador provides information and offers services and support for patients, families and caregivers: brochures and information on the National Safely Home Program, Educational Sessions, Care at Home Course, Family Support Groups, and Resource Centres. Check out the online Calendar with ASNL provincial support groups, presentations, and other events.
This Network in the UK is campaigning to end loneliness. As they say, “...nobody who wants company should be without it”. The website features a quick links and resources section and an extensive video Library (the videos do not have closed captioning or oral description).
The Canadian Coalition for Seniors’ Mental Health main focus areas are: Delirium; Depression ; Long-term Care (mental health issues are common among seniors in LTC); Suicide Prevention. This site presents: Tools for seniors (pamphlets), their families, for Clinicians (pocket card and/or CCSMH National Guidelines) and Tools for Educators (power point slides)
The Caregiver Recognition Benefit  simplified how Veterans Affairs Canada (VAC) recognizes and supports caregivers:
  • $1000 monthly, tax free benefit directly to caregivers
  • No time limit to apply
  • Recognition of caregivers support to Veteran
  • Replaced the Family Caregiver Relief Benefit (Federal budget 2017)
April 1, 2018 implementation date.
Victims, witnesses and accused persons who have a disability that affects their communication, may require support communicating with police, legal and justice professionals. Communication Intermediaries facilitate two-way communication with persons with communication disabilities, not caused by significant hearing loss. This database provides a way to search for and communicate with qualified Speech-Language Pathologists (Communication Intermediaries) nearest to the desired location. The communication intermediary will respond in a confidential manner to your email to get information, negotiate services and payment. If this is an emergency, contact CDAC at admin@cdacanada.com  
Connections for Seniors, a non-profit agency in St. John's, provides a temporary shelter and supportive services to seniors facing homelessness or in crisis. They have rooms (shelter) and supports for older men, older women, or older couples 55 years of age and older. The emergency accommodations (Kavanagh Place) and office is centrally located on a quiet street. They have 4 rooms (beds) upstairs with televisions. One room could work for a couple. There are two bathrooms (one downstairs), a living room, and a large kitchen. There is on-site laundry, as well as access to telephone and internet. There is a large courtyard in the back. Meals are included. The location is not physically accessible. Seniors-specific support is available. They help seniors navigate complex systems linked to health, housing, legal, and financial matters.  They provide transportation related to health and housing needs. And they will pick up clients from their desired location within the St. John's Metro area. They also offer acute, crisis-based counselling support as well as nursing services. They take referrals from other agencies, especially AESL (Advanced Education Skills, and Labour). They will accept calls regarding a homeless senior. Please Contact: Mohamed Abdallah at connectionsforseniors@gmail.com,  at 699-8099  or Amanda Devlin, Program Manager, amandadevlin34@gmail.com at 699-2858.  
Consumer Advisories and Alerts webpage that provides a consolidation of information for consumers interested in bad business practices, public advisories, consumer alerts and consumer product recalls. The updated webpage is easy to navigate, giving consumers’ quick access to information to help them make informed choices and protect their health. The webpage will be reviewed and updated regularly to provide additional information and to ensure consumers have access to the most current notifications. This provincial government initiative enhances consumer protection.
Crisis Text Line - Text ‘Talk’ to 686868   The Crisis Text Line is now available to residents of NL. Powered by Kids Help Phone, individuals can text ‘Talk’ to 686868, to speak to a trained crisis responder. Every texter is connected with a Crisis Responder, a real-life human being trained to bring texters from a hot moment to a cool calm through active listening and collaborative problem-solving. All of the Crisis Responders are volunteers, donating their time to helping people in crisis.   This service has been added to Bridge the gApp and should be promoted broadly throughout your networks and among people you serve/work with.
Elizz, Canada’s largest social enterprise, provides caregiver support and home care services.  Elizz,  a Canadian not-for-profit health care organization, provides a variety of online caregiver tips and how-to articles along with virtual care services such as caregiver counselling.
Questions often asked by people who have to be away from work for a short time (temporarily) to provide care or support to a family member who is seriously ill with a high risk of death within 26 weeks.
Do you know a senior who has not applied for the Guaranteed Income Supplement? This is a monthly, tax-free, benefit paid to seniors who have low income and receive Old Age Security, or OAS. This application is for single or married persons or persons living in a common-law relationship, living in Canada with low income.
The Happy Healthy Caregiver podcast features host, Elizabeth Miller. In this show, real family caregivers share how to be happy and healthy while caring for others. A new episode is published every Wednesday morning. Show notes for each existing episode can be found below the podcast player by clicking the image for the episode.
As their event, "The Big Tea" indicates, Independent Age is a United Kingdom site.  Contact numbers, events, language, and many resources are specific to Great Britain and Northern Ireland. There are other resources available on the site. Advice Guides, Factsheets & Leaflets are free to download and printed copies are available for a price.
IS YOUR HOME HEALTHY:  Easy Steps to Maintaining a Healthy Home -  Environmental health guide for seniors at home
Using the Rogers mobile network and GPS tracking, the pendant calls up to 5 emergency contacts one by one. Also, sends up to 5 help messages via text with a link to Google Maps showing the pendant user’s location to within 2 metres. No NL representative, but no set-up required. It comes ready to wear. For more information or to order online, call toll-free: 1-866-205-4872 or email: info@livelifealarms.ca
Seniors often call asking for information that will help them stay in their home or move. The government of NL funds the Regional Health Authorities to subsidize a variety of options available to eligible seniors. These residential options include: Long-Term Care [Nursing Home] Facilities and Personal Care Homes
This Program gives financial assistance to people who receive the Medical Care Plan (MCP). These MCP beneficiaries  build up a high level of out-of-pocket travel costs to access specialized (MCP) insured medical services. Those services are not available in their immediate area of residence or within the Province. These individuals may receive money to cover their airfare, to stay at a hostel, and for other eligible expenses.
It can be hard talking to your doctor (General Practitioner) or nurse about your mental health. Mind for better mental health (United Kingdom) made a free guide to help you talk to your family doctor (or GP) or nurse about the things you might find hard to express. They present a video with closed captioning. The videos, guides or publications help you 'Find the Words" to make the most of your short visit with your doctor or nurse.
Mood Disorders Society of Canada hosts the DepressionHurts.ca website MDSC provides national leadership on issues relating to mental health through the consumer perspective. They carry out consultations, research,  collaborations and projects and work on systems advocacy. Contact through facebook (see link below), call 613-921-5565 (long distance charges will apply) or e-mail at info@mdsc.ca  
The Newfoundland Aboriginal Women's Network strives to promote, enhance and encourage the health, social, educational,economic cultural, and political, well being of Aboriginal women within the Island portion of Newfoundland and Labrador. NAWN is now located at the People of the Dawn Friendship Center satellite office in Stephenville. This satellite office holds a Senior's Socia  every week. NAWN is affiliated with seven women's groups in NL. They carry out a wide variety of activities. Social activities may also include women and men and youth (intergenerational activities)
  • Melgignat MiKmaq Women's Group - Stephenville
  • Exploit's Native Women's Association - Grand Falls-Windsor
  • Corner Brook Aboriginal Women's Association, Corner Brook
  • Flat Bay-St. Teresa's Native Women's Association, St. Teresa's
  • Benoit's Cove Native Women's Associatio, Benoit's Cove
  • Indian Cove Women's Circle, St. George's
  • St. John's Aboriginal Women's Circle
  • and the Northern Peninsula and Northern Peninsula Group (NAWN)
The Newfoundland Aboriginal Women’s Network offers cultural sensitivity workshops to all service providers, stakeholders and/or organizations offering services and programs. This workshop is open to all groups free of charge. For more information or to book a workshop, please contact 643-1290 or email: nawn@nf.aibn.com NOTE: the website is under construction. Contact NAWN through Linda Wells, NAWN Executive Director, Newfoundland Aboriginal Women's Network at 709-643-1290 or executivedirector.nawn2016@gmail.com
This is a SeniorsNL special site dedicated to bringing together resources and information on elder abuse, what it is and how to get help and support.
CRITICAL CUSTOMER NOTIFICATION PROGRAM Hydro’s Critical Customer Notification Program helps identify customers that provide essential services (i.e. hospitals) and also individuals who use electrically operated life-supporting equipment in their home. In advance of planned power outages, NL Hydro will make every effort to contact customers on the Critical Care Notification list, so that they are informed and prepared.  
Options Sexual Health Centre is a working group dedicated to establishing a Sexual Health Centre in Corner Brook, NL Options works with the provincial chapter of Planned Parenthood Newfoundland & Labrador Sexual Health Centre. This non-profit charitable organization promotes positive sexual health through education, community partnership, information and services within an environment that supports and respects individual choice. Options also partnered with the Corner Brook Status of Women's Council on this project. Services are available to anyone! Please message or email for information or if you'd like to get involved! email optionsshc@gmail.com
The Office of the Privacy Commissioner of Canada (OPC) works to help improve the digital literacy of Canadians. For seniors, they raise awareness of privacy issues and rights, and provide guidance and information to help older adults reduce privacy risks. On this page, you will find:
  • Tips to help protect your privacy online
  • Protecting personal information on your mobile devices
  • 10 Tips for Protecting Personal Information
  • Identity Theft and You
  • Top 10 tips to protect your inbox, computer and mobile device
  • Privacy presentation package Find slides and speaking notes for presenting to seniors about online privacy and protecting personal information.
This page provides a link to OPC's individuals page where you will find a full range of privacy information and advice on a wide range of topics.
The toll-free Gambling Help Line 1-888-899-4357 (HELP) is a 24-hour support for individuals impacted by their own or someone else’s gambling.  
Canadian Bankers Association promotes financial literacy to help Canadians make informed financial decisions. The financial literacy program, Your Money Seniors, has three modules: Cash Management, Financial Abuse, and Fraud Prevention
The Provincial Advisory Council on Aging and Seniors (PACAS) is a volunteer council of thirteen individuals from throughout the province. PACAS advises and informs the Provincial Government on issues, concerns, and requirements of older adults. The Council ensures that the Provincial Government considers the perspective of older adults when developing current and future policies for service delivery. Council provides a strong voice for seniors in the development of programs and services that support independence and well-being. Email: PACAS@gov.nl.ca
The provincial cancer care program is responsible for providing services to cancer patients throughout the province of NL and the operations of the Dr. H. Bliss Murphy Cancer Centre in St. John’s and the regional cancer care centres in Corner Brook, Grand Falls-Windsor and Gander. This program helps you access screening services and manage your diagnosis, treatment, follow-up care, survivorship,  palliative care and pain and symptom management. Over 200 staff include the Cancer Patient Navigators. Located in St. John's, Clarenville, Gander, Corner Brook,  St Anthony, Happy Valley-Goose Bay, and Labrador City , they support you and your family, and help you access services. 1 (855) 848-3888 (toll free), or call your local cancer patient navigator:
The Paid Family Caregiving Option provides money so that certain seniors and adults with disabilities can pay a family member to do approved home support. To see if your loved one is eligible for this program contact your regional health authority.
The Public Legal Information Association of Newfoundland and Labrador provides general information and education about the law to all Newfoundlanders and Labradorians, with the intent of increasing access to resources, information and justice.

PLIAN has developed a number of publications about many different areas of the law: Wills and Estates; Family Law; Criminal Law; Other Areas of Law; Links and Resources

NEW: Check out PLIAN's  Family law Form Builder publiclegalinfo.com/builder
RIAC's Core mandate is to provide the supports necessary for refugees and immigrants who make our beautiful province their home, to live as active participants in our communities. Programs and services include advice; awareness and diversity; ESL language Help; Volunteer and Internship. Each semester look for English as a Second language ESLs courses and conversation groups and Creative Sewing Atelier's classes.
Federal/Provincial/Territorial Ministers Responsible for Seniors Forum represents different levels of government. The forum was created to share information, discuss seniors issues, and work together on key projects.
The Senior's Wellness Hub is based in Grand Falls-Windsor but offer information for all of us. Videos featured on this online resource are:
  • What is Caregiving
  • Medication Safety
  • Eating Right
  • Handling Finances
  • Advance Health Care Planning
  • Pharmacies
  • Coping with Vision Loss
 
The Seniors and Aging Division works with other government departments and agencies to promote healthy aging across the lifespan. The Division acts as a centre of expertise and knowledge on aging and seniors. The main functions of the Division is are to oversee the implementation of seniors and aging initiatives and adult protection. Goals of the division include: creation of a more age-friendly province; eradication of ageism; and the protection of vulnerable adults who lack the capacity to protect themselves. The division also serves as the secretariat for the Provincial Advisory Council on Aging and Seniors (PACAS) and works with the Council, other government departments, seniors’ organizations and retiree groups, the federal government, other provinces and territories and multiple key stakeholders to achieve its goals. 1-888-494-2266
Find a Service Canada Office will help you find services close to your home. Search by Postal code, City, or Browse by Province  or Territory.  
The  Coup Company created a place online where caregivers can connect , share, and be inspired. Stories For Caregivers is a free to use social platform that works to:
  • Connect Caregivers with each other
  • Showcase series, documentaries, and videos for Caregivers
  • Generate awareness about Caregiving
NOTE: Stories For Caregivers does not offer clinical advice
Caregivers may begin at any stage and follow the five stages in either direction. This site offers a quick quiz to find out where you are on the Elizz 5 LifeStages of Caregiving. You may be helping, involved, intensive, all encompassing, or closing.
The Sexual Assault of Older Women - Criminal Justice Responses in Canada, Isabel Grant and Janine Benedet, April 19, 2018. This presentation is  is part of  the project “Increasing Access to Justice for Older Adult Victims of Sexual Assault: A Capacity Building Approach”. It is funded by the Justice Canada Victims Fund. Learn more about this project or consult the full list of resources (see links on this page).  View the recorded webinar on youtube or download the slides (link below).    
Thingamajiggers Restaurant offers affordable, home-style food delivered to seniors. This Meals-On-Wheels style program  delivers meals to the senior's door (free delivery).   Seniors can sign up for one meal a day, 5 days a week or  one meal a day, 1 day a week. The cost of the meal is $8 (no dessert provided) with two choices to choose from.  Call  709-651-6000 for information.
Aging in place means having the health and social supports and services you need to live safely and independently in your home or your community for as long as you wish and are able.
Veteran Emergency Fund  The health and well-being of Veterans involves multiple factors that go well beyond the scope of traditional health services and benefits. The new fund would provide Veterans Affairs Canada (VAC) with the flexibility needed to financially assist Veterans and their families quickly and efficiently in their time of urgent need. The Veteran Emergency Fund will be in place to ensure the overall well-being of Veterans and their families as a short-term support mechanism while other longer-term support arrangements are made. It would be available to any Canadian Veteran, or their spouse/common law partner, orphan or survivor living in Canada whose well-being is at risk as a result of an urgent or unexpected situation. Contact VAC at 1-866-522-2122 (toll-free) Effective Date: This new Fund would be put into place April 1, 2018.
Are you a Canadian Armed Forces (CAF) veteran?  Veterans Affairs Canada  provides services for veterans through the The Veterans Independence Program. You may be eligible for:
  • ground maintenance (snow removal),
  • housekeeping (including errand services),
  • personal care,
  • access to nutrition (Meals on Wheels),
  • transportation costs, and
  • home adaptations for qualified veterans who need assistance to stay in their own homes.
  • Nursing home care  provided if needed.
For information, call: 1-866-522-2122 or e-mail: information@vac-acc.gc.ca If you need help filling out forms or getting access to services, call 1-877-534-4666 Toll free (to connect with a local Royal Canadian Legion service officer).
Plan your future: aging in place. This short video talks about the importance of home and neighbourhood. Video transcript is included.    
This short video talks about the importance of reaching out to family, friends, and neighbours.  Keeping contacts with supports of all ages is needed when  planning to age in place. Video transcript is included.            

This short video talks about the supports and services you may need to stay in your home and community.  Video transcript is included.

This short video answers the question “What is aging in place?”. Video transcript is included.
The Violence Prevention Initiative (VPI) is a  multi-departmental government - community partnership. This initiative is working to find long term solutions to violence against those most at risk in our society. Persons at risk include - women, children, youth, older persons, persons with disabilities, Aboriginal women and children and other people who are vulnerable to violence because of their ethnicity, sexual orientation or economic status. The Violence Prevention Initiative is coordinated by the Women's Policy Office. Contact the VPI at vpi@gov.nl.ca or (709) 729-5009.

DepressionHurts.ca - Mood Disorders Society of Canada

DepressionHurts.ca is a website from Mood Disorders Society of Canada. Check out the following: What is Depression - causes of depression and symptoms of depression Could it be depression- Symptom Checklist - http://depressionhurts.ca/en/checklist/ Managing your depression - accepting help, leading a healthy lifestyle, maintain your social life, develop a management plan, identifiy barriers to recovery, important points to consider Journey to Improvement - talk to your doctor, Doctor discussion guide, consulting a therapist self help groups, your support network Information for family and friends - how to help, questions about treatment, talking about depression, resources   These publications are not meant to be a substitute for professional nor are they diagnostic tools. In other words, completing the checklist will not tell you whether or not you have depression. The purpose of this tool is to help you discuss all of your symptoms with your doctor. It will help your doctor find the treatment that works best for you.
  • If there is an emergency: call 911 immediately; or call the Mental Health Crisis Line at (709) 737-4668 or toll-free at 1-888-737-4668.
  • if you are not experiencing an emergency but would like someone to talk with in NL
  • CHANNAL Peer Support Warm Line Confidential Peer Support for People Living with Mental Illnesses 1-855-753-2560 local 753-2560 7 days a week 11 am to 11 pm

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