Skipped navigation; Beginning of main content

Date updated: February 2, 2018

Resources to Help Your Clients

We have pulled together information for you that others, like you, have requested over the years. If there is anything you are looking for that is not listed below, please contact us. We are here to help you help your client.

A Must Read from Caregivers
What do you wish other people understood about caregiving


other links (listed in alphabetical order):

Veterans Affairs Canada  presents "My VAC Account".  It is a simple and secure way for veterans  to do business online with VAC.
This for-profit business offers Active Aging Coaching by a person trained in Active Aging through Canadian Fitness Professional Association. An Active Age Coach works with you to improve your quality of life as you age so that you will continue to be an engaged and healthy community member. There are seven dimensions of personal wellness to consider: Emotional, intellectual, physical, vocational, social, spiritual, and environmental.  You can receive a free consultation upon request. 1-709-691-7103  or
AGE provides affordable Dementia education products and services nationally.  Through ACE's multidisciplinary cross-sector training program, staff completing the Gentle Persuasive Approaches to Dementia Care learn to apply strategies that are immediately useful.
The Alzheimer Society Newfoundland & Labrador provides information and offers services and support for families and caregivers: brochures and information on the National Safely Home Program, Educational Sessions, Care at Home Course, Family Support Groups, and Resource Centres
This Network in the UK is campaigning to end loneliness. As they say, “...nobody who wants company should be without it”. The website features a quick links and resources section and an extensive video Library (the videos do not have closed captioning or oral description).
Community volunteer tax preparation clinics are generally offered between February and April each year at various locations. Trained volunteers are available to help seniors fill out income tax forms.
2016 tax package - Order your tax forms to be mailed from Canada Revenue Agency (CRA) or you can view and print copies of forms and publications.
Canadian Long-Term Care Insurance is a consumer resource centre for Long Term Care (LTC) education and insurance coverage. We are insurance licensed specialists dedicated to helping consumers determine if they need LTC insurance, assisting them to secure freedom of choice for care, and finding the absolute best value for their insurance dollars.  
This page describes how to use the booklet, "Checklist: Thinking about your future? Plan now to Age in Place".  There is also a direct link to the Checklist booklet PDF.
The St. John's Women Centre Clothing Boutique and Personal Care Pantry is open to all women in the community. All items are free of charge. To make your appointment please call 709-753-0220
Connections for Seniors is a new private agency in St. John's that supports homeless seniors. It serves as a Shelter for older adults (55+) who are homeless. They have rooms for older men, older women, or older couples (55+). The shelter is centrally located on a quiet street. They have 4 rooms (beds) upstairs. One room could work for a couple. There are two bathrooms (one downstairs), a roomy living room, and a large kitchen. There is a large courtyard in the back. Meals are included. The location is not presently physically accessible. Seniors-specific support is available. They help with finding permanent housing, etc. (This includes transportation and other one-on-one supports.) They take referrals from other agencies, especially AESL (Advanced Education Skills, and Labour). They will accept calls regarding a homeless senior. Please Contact: Mohamed Abdallah at,  at 699-8099  or Amanda Devlin, Program Manager, at 699-2858.  
Credit Counselling Services of Newfoundland and Labrador have trained Financial Wellness Counsellors to assist people with credit and debt needs. They can provide creditor interventions or assist with retiring debt.
Elizz, Canada’s largest social enterprise, provides caregiver support and home care services.  Elizz,  a Canadian not-for-profit health care organization, provides a variety of online caregiver tips and how-to articles along with virtual care services such as caregiver counselling.
Talks about how Aging in Place planning will better prepare seniors to respond to changes as they age so they can live the life they want in the future.
The Canada Revenue Agency's NEW service,  File my Return, will be available for eligible individuals who have low income or a fixed income that remains unchanged from year to year. Those who are eligible will receive an invitation letter in the mail in mid-February 2018. This service is only for a small sampling of Canadians this year.   File My Return uses an automated phone services . It allows all the deductions, benefits and credits the user is eligible for. Beginning on February 26, 2018, the service will run 21 hours a day from 6 am to 3 am, Eastern time, 7 days a week, until April 30, 2018. Individuals with questions about the File my Return service can call the CRA’s individual tax inquiries line at 1-800-959-8281.    
The Financial Consumer Agency of Canada (FCAC) ensures federally regulated financial entities (banks, retail associations and federal trust, loan and insurance companies) obey consumer protection measures, promote financial education and raise consumers’ awareness of their rights and responsibilities.
This link connects you with Influenza Management in NL. This government of NL webpage directs you to the Flu Prevention Program of the 4 Regional Health Authorities (webpages updated in the fall of each year).
As their event, "The Big Tea" indicates, Independent Age is a United Kingdom site.  Contact numbers, events, language, and many resources are specific to Great Britain and Northern Ireland. There are other resources available on the site. Advice Guides, Factsheets & Leaflets are free to download and printed copies are available for a price.
IS YOUR HOME HEALTHY:  Easy Steps to Maintaining a Healthy Home -  Environmental health guide for seniors at home
Seniors often call asking for information that will help them stay in their home or move. The government of NL funds the Regional Health Authorities to subsidize a variety of options available to eligible seniors. These residential options include: Long-Term Care [Nursing Home] Facilities and Personal Care Homes
Are you having a problem with provincial government services or programs? The Office of the Citizens’ Representative (OCR) provides a province-wide ombudsman service. The main work of the Citizens’ Representative is to accept complaints from citizens who feel they have been treated unfairly with respect to their contact with government offices and agencies.
Seniors Synergy Café is a 20 week program specifically for seniors (55+). it is  sponsored by the Placentia Area Development in partnership with the Government of Canada's New Horizons for Seniors Program. There will be an INFORMATION SESSION on Friday at 2 pm at the Placentia Cultural Arts Centre. Learn more about the program. Nutritious snacks and refreshments will b e served. Sessions will be held at various venues in our local community. A detailed schedule of events and activities will be posted in the coming weeks. All sessions are free of charged to attend, however, select sessions will require pre-registrations due to limited space.        
Aging in place means having the health and social supports and services you need to live safely and independently in your home or your community for as long as you wish and are able.
Are you a Canadian Armed Forces (CAF) veteran?  Veterans Affairs Canada  provides services for veterans through the The Veterans Independence Program. You may be eligible for:
  • ground maintenance (snow removal),
  • housekeeping (including errand services),
  • personal care,
  • access to nutrition (Meals on Wheels),
  • transportation costs, and
  • home adaptations for qualified veterans who need assistance to stay in their own homes.
  • Nursing home care  provided if needed.
For information, call: 1-866-522-2122 or e-mail: If you need help filling out forms or getting access to services, call 1-877-534-4666 Toll free (to connect with a local Royal Canadian Legion service officer).
Plan your future: aging in place. This short video talks about the importance of home and neighbourhood. Video transcript is included.    
This short video talks about the importance of reaching out to family, friends, and neighbours.  Keeping contacts with supports of all ages is needed when  planning to age in place. Video transcript is included.            

This short video talks about the supports and services you may need to stay in your home and community.  Video transcript is included.

This short video answers the question “What is aging in place?”. Video transcript is included.
The Violence Prevention Initiative (VPI) is a  multi-departmental government - community partnership. This initiative is working to find long term solutions to violence against those most at risk in our society. Persons at risk include - women, children, youth, older persons, persons with disabilities, Aboriginal women and children and other people who are vulnerable to violence because of their ethnicity, sexual orientation or economic status. The Violence Prevention Initiative is coordinated by the Women's Policy Office. Contact the VPI at or (709) 729-5009.

Newsletter Signup

Join our mailing list to stay up to date about our new website.