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Date updated: April 25, 2018

Legal Help

Whether you need help now, help with getting your affairs in order, to find out how to protect yourself; use these resources or get in touch with us and we can direct you to the right information.

General links (listed in alphabetical order):

The Adult Protection Act protects adults who are at risk of abuse and neglect, and who do not understand or appreciate that risk. Contact your Regional Health Authority at 1-855-376-4957 to report an adult who may be at risk of abuse or neglect and who does not understand or appreciate that risk. No long distance charges will apply. You can report confidentially. Call 911 for emergencies or situations requiring the police.  
The Better Business Services sets standards for and evaluates businesses, charities, advertisements... BBB alerts customers and businesses to unfair or illegal practices and schemes in Canada (nationally and locally). Services for NL are carried out online, by phone from Halifax through the BBB Atlantic Offices (see below). Contact by telephone Toll free: 1-877-663-2363 or by E-mail: info@ap.bbb.org  
Community volunteer tax preparation clinics are generally offered between February and April each year at various locations. Trained volunteers are available to help seniors fill out income tax forms.  
2018 tax package - Order your tax forms to be mailed from Canada Revenue Agency (CRA) or you can view and print copies of forms and publications. NOTE: The 2018 income tax and benefit information for individuals will be available by February 18, 2019.
Canadian Network for the Prevention of Elder Abuse (CNPEA) connects people and organizations, works to share reliable information, and advances program and policy development on issues related to preventing the abuse of older adults.
CARP is Canada’s largest advocacy association for older Canadians. Formerly known as Canadian Association for Retired Persons, CARP has grown to over 300,000 members. CARP’s mission includes advocating for social change that will bring:
  • Financial security
  • Reasonable and timely access to health care
  • Freedom from ageism
CARP:
  • Publishes Zoomer Magazine nine times a year
  • Sponsors Drive Wise, a program of driving tips and strategies for seniors, delivered free by the RNC (see RNC resource).
  • Has local chapters, for example CARP NL Chapter 1
Contact CARP at 1-888-363-2279 Contact CARP NL Sharron Callahan, President  at 709-690-1238  or nl@carp.ca View Facebook
Consumer Advisories and Alerts webpage that provides a consolidation of information for consumers interested in bad business practices, public advisories, consumer alerts and consumer product recalls. The updated webpage is easy to navigate, giving consumers’ quick access to information to help them make informed choices and protect their health. The webpage will be reviewed and updated regularly to provide additional information and to ensure consumers have access to the most current notifications. This provincial government initiative enhances consumer protection.
Credit Counselling Services of Newfoundland and Labrador have trained Financial Wellness Counsellors to assist people with credit and debt needs. They can provide creditor interventions or assist with retiring debt.
Eastern Health suggests that you complete an Advanced Healthcare Directive (AHCD) and Power of Attorney before your admission to a personal care home or nursing home. An Advance Health Care Directive helps individuals to make sure that their health care wishes (written) are known if for any reason they are unable to speak for themselves. A power of attorney is a written document that names the person you wish to act for you in relation to financial matters. An enduring power of attorney is required if you become mentally incapacitated. They suggest that you see a lawyer and discuss your wishes regarding your financial matters
The Canada Revenue Agency (CRA) will continue to offer this free service for the 2019 tax‑filing season. Eligibility for File my Return File my Return will be available for eligible individuals who have low income or a fixed income whose situations remain unchanged from year to year. Those who are eligible will receive an invitation letter in the mail in mid-February 2019. File My Return Process: Eligible individuals [ONLY] will be able to file their income tax and benefit returns simply by giving some personal information and answering a series of short questions through an automated phone service. If Users hang up at any time during the call, information will NOT be saved and their income tax and benefit return will NOT be filed. Eligible individuals can begin using File my Return on February 18, 2019. The service will run 21 hours a day from 6 am to 3 am, Eastern time, 7 days a week, until April 30, 2019. Individuals with questions about the File my Return service can call the CRA’s individual tax enquiries line at 1-800-959-8281. For individuals who are residents of Québec, the service only completes the Federal portion of the income tax and benefit return. The Québec provincial tax return is handled separately by Revenu Québec, and will need to be filed separately by the individual. For information on filing a Québec provincial tax return, contact Revenu Québec.  
The Financial Consumer Agency of Canada (FCAC) ensures federally regulated financial entities (banks, retail associations and federal trust, loan and insurance companies) obey consumer protection measures, promote financial education and raise consumers’ awareness of their rights and responsibilities.
As their event, "The Big Tea" indicates, Independent Age is a United Kingdom site.  Contact numbers, events, language, and many resources are specific to Great Britain and Northern Ireland. There are other resources available on the site. Advice Guides, Factsheets & Leaflets are free to download and printed copies are available for a price.
This is a SeniorsNL special site dedicated to bringing together resources and information on elder abuse, what it is and how to get help and support.
Are you having a problem with provincial government services or programs? The Office of the Citizens’ Representative (OCR) provides a province-wide ombudsman service. The main work of the Citizens’ Representative is to accept complaints from citizens who feel they have been treated unfairly with respect to their contact with government offices and agencies.
The Office of the Seniors' Advocate is an independent office of the House of Assembly of Newfoundland and Labrador.  The Advocate will seek input from seniors in NL. They wil  then determine where seniors believe gaps exist in legislation, policies, programs and services.  Comphrehensive  reviews of gaps (systemic)  will generate recommendations as to how to address those gaps.
Operating at arms length from the Canada Revenue Agency (CRA), the Office of the Taxpayers' Ombudsman (OTO)  enhances CRA's accountability in its service to, and treatment of, taxpayers. OTO reviews individual  service-related complaints and systemic issues related to tax-service rights. Contact the Taxpayers' Ombudsman by calling 1-866-586-3839 (Canada and the United States) or e-mailing outreachacg@oto-boc.gc.ca
The Office of the Privacy Commissioner of Canada (OPC) works to help improve the digital literacy of Canadians. For seniors, they raise awareness of privacy issues and rights, and provide guidance and information to help older adults reduce privacy risks. On this page, you will find:
  • Tips to help protect your privacy online
  • Protecting personal information on your mobile devices
  • 10 Tips for Protecting Personal Information
  • Identity Theft and You
  • Top 10 tips to protect your inbox, computer and mobile device
  • Privacy presentation package Find slides and speaking notes for presenting to seniors about online privacy and protecting personal information.
This page provides a link to OPC's individuals page where you will find a full range of privacy information and advice on a wide range of topics.
Canadian Bankers Association promotes financial literacy to help Canadians make informed financial decisions. The financial literacy program, Your Money Seniors, has three modules: Cash Management, Financial Abuse, and Fraud Prevention
Did you know that PLIAN is a member of of the Public Legal Education Association of Canada? PLIAN is the Public Legal Information Association of NL. PLEAC is made up of public legal education and information organizations from all across Canada. PLEAC-ACEIJ just launched its new website
The Public Legal Information Association of Newfoundland and Labrador provides general information and education about the law to all Newfoundlanders and Labradorians, with the intent of increasing access to resources, information and justice.

PLIAN has developed a number of publications about many different areas of the law: Wills and Estates; Family Law; Criminal Law; Other Areas of Law; Links and Resources

NEW: Check out PLIAN's  Family law Form Builder publiclegalinfo.com/builder
Check out Public Legal Information Association of Newfoundland and Labrador's  Family Law Form Builder These forms are used to notify the Court that there are family law issues you would like to have resolved. This Family Law Online Form Builder will guide you as you create the form(s) you need. Once you have completed your form(s), you will be directed to a web page where your form is available to print. All forms must be printed and filed with the Court.
RIAC's Core mandate is to provide the supports necessary for refugees and immigrants who make our beautiful province their home, to live as active participants in our communities. Programs and services include advice; awareness and diversity; ESL language Help; Volunteer and Internship. Each semester look for English as a Second language ESLs courses and conversation groups and Creative Sewing Atelier's classes.
The Seniors and Aging Division works with other government departments and agencies to promote healthy aging across the lifespan. The Division acts as a centre of expertise and knowledge on aging and seniors. The main functions of the Division is are to oversee the implementation of seniors and aging initiatives and adult protection. Goals of the division include: creation of a more age-friendly province; eradication of ageism; and the protection of vulnerable adults who lack the capacity to protect themselves. The division also serves as the secretariat for the Provincial Advisory Council on Aging and Seniors (PACAS) and works with the Council, other government departments, seniors’ organizations and retiree groups, the federal government, other provinces and territories and multiple key stakeholders to achieve its goals. 1-888-494-2266
Do you take care of a loved one? This is an informative website with some good information and links to federal resources about caregiving. Please note – any provincial links contain Ontario-specific information.
The Journey Project is a joint initiative of the Public Legal Information Association of NL (PLIAN) and the NL Sexual Assault Crisis and Prevention Centre (NLSACPC) .The goal is to enhance supports for survivors of sexual violence in the justice system. Seniors do not often talk about sexual violence. Older adults do experience sexual violence. There is support!
  • Navigation and Support for Survivors
  • Lawyer Referral Program
  Call:             1-833-722-2805 or e-mail support@journeyprojectnl.com     If individuals need support outside the hours of the service, contact the Sexual Assault Crisis, Support and Information Line at 1-800-726-2743.
The Sexual Assault of Older Women - Criminal Justice Responses in Canada, Isabel Grant and Janine Benedet, April 19, 2018. This presentation is  is part of  the project “Increasing Access to Justice for Older Adult Victims of Sexual Assault: A Capacity Building Approach”. It is funded by the Justice Canada Victims Fund. Learn more about this project or consult the full list of resources (see links on this page).  View the recorded webinar on youtube or download the slides (link below).    

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